RISK PROBABILITY BASED ON THE SEMINAL FREY AND OSBORNE STUDY
PROFESSIONAL GROUP CHARACTERISTICS AND SIMILAR OCCUPATIONS
Cashiers and ticket clerks operate cash registers, optical price scanners, computers or other equipment to record and accept payment for the purchase of goods, services and admissions in settings such as stores, restaurants and ticket offices (ILO, 2018).
- Checkout operator
- Service station cashier
- Service station console operator
- Store cashier
- Ticket issuing clerk (entertainment and sporting events)
- Checkout supervisor
The occupation of cashiers and ticket clerks have an alarmingly high risk of being replaced by technology in the future. Already now there are operating self-service cashiers, which gradually replace the human cashiers.
Shopping has deeply changed in recent years due to digitalization and new technologies. Most stores have enrolled automated cashiers along with humans and the work has been downgraded in terms of salary (Business Insider, 2018). Sophistication in the industry can be demonstrated by the prevention of POS (point of sale) delays (self-checkout machines that encounter unreadable tags) using intelligent AI to identify products thus reducing customer frustration (Market Scale, 2018).
The methods of payments are very recently changed with contactless cards and smart-phone payment tools such as Apple Pay or Google Wallet.
A big factor for the decline is the large share of shopping that has migrated to the web, not only for electronic products, but also for dresses, shoes and even for food and fresh products.
Amazon Go is pushing the limits to the extreme by creating stores with cashiers or check-out desks thus eliminating the occupation altogether.
Self-checkout machines provide a mechanism for customers to process their own purchases. They are an alternative to the traditional cashier-staffed checkout. The customers perform the job of the cashier themselves, by scanning and applying payment for the items.