Bank tellers and related clerks deal directly with clients of banks or post offices in connection
with receiving, changing and paying out money, or providing mail services (ILO, 2018).

RISK PROBABILITY BASED ON THE SEMINAL FREY AND OSBORNE STUDY

PROFESSIONAL GROUP CHARACTERISTICS AND SIMILAR OCCUPATIONS​

Tellers, Money Collectors and Related Clerks

Tellers, money collectors and related clerks perform money-handling operations in establishments relating to banking, postal services, betting or gambling, pawning and debt collecting (ILO, 2018).

  • Bank Tellers and Related Clerks
  • Bookmakers, Croupiers and Related Gaming Workers
  • Pawnbrokers and Money-lenders
  • Debt Collectors and Related Workers
  • Money changer
  • Post office counter clerk

BACKGROUND INFORMATION

A number of early introduced technologies, like credit cards, automatic tellers, and more recently online banking, paying platforms (PayPal, Apple Pay and Square) and smartphones has created a cheap substitute for the job of the teller in banks, with the remaining ones caring for older non tech savvy generations, opening more branches that bring services to remote places, as well as focusing on developing personal relationships that would distinguish them from other banks.

The advantage of human bank tellers lies within the scope of effective communication, which can reveal need of the client for additional bank services (i.e. up-selling), like mortgages, investments, insurance etc. 

CASE EXAMPLES

Categories: Skill Level 2