RISK PROBABILITY BASED ON THE SEMINAL FREY AND OSBORNE STUDY
Professional Group characteristics and similar occupations
Shop salespersons sell a range of goods and services directly to the public or on behalf of retail and wholesale establishments. They explain the functions and qualities of these goods and services, and may operate small shops or supervise the activities of shop sales assistants and cashiers (ILO, 2018).
- Shop Supervisors
- Shop Sales Assistants
- (retail establishment)
- Salesperson (wholesale establishment)
While a good sale assistant is an invaluable contribution to retail shopping, with the migration of a large portion of the consuming public in the web the growth of this occupation was stifled, poised to increase at a measly 2% in the US (Occupational Outlook Handbook , 2018).
AI Sale assistants, essentially chatbots using natural language, predictive analytics, access to personalized data and its ability to learn is touted to become the next big thing in online retail, although it still hasn’t seen the exponential benefits its advocates were promising, so far (FT, 2016) . However, big retails do not yet see an adequate Return on Investment to fully adopt the new technologies like chatbots, robot assistants etc. The future adoption will be based on the success of implemented technologies by online retailers i.e. amazon (Tech Emergence, 2018).
Beauty retailer Sephora has enlisted the help of an AI sales assistant, chatbot, through online platforms Snapchat and kik by starting conversations with costumers, providing tips and giving sale proposals to people.