Cashiers and ticket clerks operate cash registers, optical price scanners, computers or other equipment
,to record and accept payment for the purchase of goods, services or admissions, in settings, such as stores, restaurants and ticket offices (ILO, 2018).

RISK PROBABILITY BASED ON THE SEMINAL FREY AND OSBORNE STUDY

PROFESSIONAL GROUP CHARACTERISTICS AND SIMILAR OCCUPATIONS

Cashiers and ticket clerks operate cash registers, optical price scanners, computers or other equipment to record and accept payment for the purchase of goods, services and admissions in settings such as stores, restaurants and ticket offices (ILO, 2018).

  • Checkout operator
  • Service station cashier
  • Service station console operator
  • Store cashier
  • Ticket issuing clerk (entertainment and sporting events)
  • Checkout supervisor

Background information

The occupation of cashiers and ticket clerks have an alarmingly high risk of being replaced by technology in the future. Already now there are operating self-service cashiers, which gradually replace the human cashiers.

Shopping has deeply changed in recent years due to digitalization and new technologies. Most stores have enrolled automated cashiers along with humans and the work has been downgraded in terms of salary (Business Insider, 2018). Sophistication in the industry can be demonstrated by the prevention of POS (point of sale) delays (self-checkout machines that encounter unreadable tags) using intelligent AI to identify products thus reducing customer frustration (Market Scale, 2018).

The methods of payments are very recently changed with contactless cards and smart-phone payment tools such as Apple Pay or Google Wallet.

A big factor for the decline is the large share of shopping that has migrated to the web, not only for electronic products, but also for dresses, shoes and even for food and fresh products.

Amazon Go is pushing the limits to the extreme by creating stores with cashiers or check-out desks thus eliminating the occupation altogether.

Case Examples

Self-checkout machines provide a mechanism for customers to process their own purchases. They are an alternative to the traditional cashier-staffed checkout. The customers perform the job of the cashier themselves, by scanning and applying payment for the items.

Self-service scanner, the customers may scan the barcodes directly during their shopping with a scanner or mobile phone to get a consistent overview of their spending. They can pack the goods from racks straight into their shopping bags. There is no need to unload the purchase at the cash desk – the customers simply scan the final barcode, pay and they can go.

As the customers put a new item into their bag or cart, they use the QThru app to scan its bar code with their phone’s camera. When the customers have gathered and scanned all their items, they move toward the exit and scan a QR code at a QThru kiosk, which then prints the receipt. A staffer only makes sure the right items are in the cart.

Self-scanning, no lines and a platform for stores and vendors to connect with customers.

Amazon has opened in Seattle the first store with no cashiers: Amazon Go is a new kind of store with no checkout required: you simply use the Amazon Go app to enter the store, take the products you want, and go. Shortly after, you’ll be charged on your account.

Checkout-free shopping experience is made possible by the same types of technologies used in self-driving cars: computer vision, sensor fusion, and deep learning. The technology automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store.

Categories: Skill Level 2